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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 207: Getting Change Management Right. Again.

Greg Sanker  (Owner, ITSM Transition)

Location: Grand Ballroom 122

Date: Wednesday, May 18

Time: 11:35 am - 12:35 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Modernizing Service Management, Optimizing the Support Organization

Session Type: Session

Vault Recording: TBD

The more things change, the more they stay the same. And if you’re like many organizations, change management remains a challenge that's not just frustrating, it’s business-impacting. In this session, Greg Sanker will cover common change management issues, questions, and challenges, and offer practical been-there-done-that advice to help you master the basics and go beyond.

If you’re looking for theory and academics, skip this one. But if you have change management challenges and are looking for guidance straight from the front lines, then this is the session for you!