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Session 207: The Changing Role of Knowledge Management in the Modern Workplace

Pete McGarahan  (Senior Director, Workplace & Collaboration Services, IT , First American Financial)

Date: Tuesday, November 9

Time: 11:35am - 12:35pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Frameworks & Methodologies

Session Type: Session

Vault Recording: TBD

The impact of omnichannel technology, coupled with work-from-anywhere, have fundamentally changed the traditional knowledge management (KM) approach. As technology becomes more automated, bot-driven, self-service-focused and proactive in supporting the workplace of the future, new KM use cases will be required to meet customer experience expectations. In this session, Pete McGarahan will provide valuable insights on establishing best practices for knowledge management in an omnichannel world. Discover how to provide consistent knowledge across channels, utilizing the single source of truth, and empower employees with the information they need, when they need it.