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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 207: You CAN Build a People-First Support Culture!

Tammy Ward  (Managing Director, Team Member Collaboration & Enablement, ATB Financial)

Niko Miller  (Sr. Mgr, Team Member Collaboration & Enablement, ATB Financial)

Location: Chairmans Ballroom 363

Date: Wednesday, May 3

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Leading World-Class Teams, Evolving the Customer and Employee Experience

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

"A people-first culture" can be more than a slogan!

In today's business environment, team members expect inclusive, flexible, and supportive corporate cultures. People want to bring their whole selves to work, bee seen for who they are, and feel a deep sense of connection and purpose, having an opportunity to grow while contributing to business outcomes. This has prompted organizations to rethink how they approach leadership and team-building. It's all about people.

In this session, Tammy Ward and Niko Miller will share their achievements at ATB Financial. Learn how to build a culture of belonging and inclusion that promotes retention and improved performance; why high performance starts with recruitment and the hiring process; how to establish team norms and behaviors that foster empowerment; and how to build a self-sustaining learning and connection culture.