Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Session 301: Cultural Champions and the Dynamics of a Perfectly Imperfect Team

Don Varela  (Manager, IT Service Desk, Navy Federal Credit Union)

Date: Tuesday, November 9

Time: 3:15pm - 4:15pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Building and Leading a World-Class Culture, Pursuing Service Excellence

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

In Jim Collins's seminal book Good to Great, he said, "First the who, then the what." In this session, we'll talk about the essential traits of cultural champions and how each individual fits within the dynamics of a perfectly imperfect team. You'll learn how to find and develop cultural champions, and how to build a dynamic team by strategically matching strengths and competencies to create a flywheel effect within any team.