Don Varela (Manager, IT Service Desk, Navy Federal Credit Union)
Date: Tuesday, November 9
Time: 3:15pm - 4:15pm
Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!
Track: Building and Leading a World-Class Culture, Pursuing Service Excellence
Session Type: Case Study
Vault Recording: TBD
Audience Level: All
In Jim Collins's seminal book Good to Great, he said, "First the who, then the what." In this session, we'll talk about the essential traits of cultural champions and how each individual fits within the dynamics of a perfectly imperfect team. You'll learn how to find and develop cultural champions, and how to build a dynamic team by strategically matching strengths and competencies to create a flywheel effect within any team.