Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Doug Rabold (CXO, Bold Ray Consulting)
Date: Wednesday, May 3
Time: 3:45 pm - 4:45 pm
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Exhibitor Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Evolving the Customer and Employee Experience, Leading World-Class Teams
Session Type: Session
Vault Recording: TBD
Audience Level: All
You may recognize that the name of this session is stolen shamelessly from Dunder Mifflin Regional Manager Michael Scott's attempt at writing a book on leadership. Some of the mass appeal that helped sustain the popularity of "The Office" was its diverse cast and the diversity of its characters. A central and recurring theme – though never explicitly stated about any of the characters – was neurodiversity. It could easily be argued that various characters in the show presented behaviors consistent with a variety of neurodivergence, including autism spectrum disorder, attention deficit disorder, narcissism, and Tourette's syndrome.
As leaders it is sometimes difficult to spot neurodivergence in our team members. But to ensure that our diversity programs extend to these "hidden disabilities," it's incumbent on us to educate ourselves so we can support our neurodiverse team members. Join Doug Rabold, himself a neurodivergent leader, for an exploration of this critical topic, illustrated by some of the most cringeworthy – and even some of the most heartwarming – clips from "The Office."