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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 301: Succeeding in the Hybrid Workplace

Rae Ann Bruno  (President, Business Solutions Training, Inc.)

Alan Nance  (Cofounder and President, XLACollab)

Angee Phong  (Global Head of IT Service Desk , SS&C Technologies)

Gina Montague  (Manager, Support Services, Infinite Campus)

Weston Morris  (Director of Global Strategy, Digital Workplace Solutions, Unisys)

Location: Grand Ballroom 111

Date: Wednesday, May 18

Time: 3:45 pm - 4:45 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Maximizing People, Culture, and Performance, Optimizing the Support Organization

Session Type: Panel Discussion

Vault Recording: TBD

Audience Level: All

Many companies have adopted a hybrid work model, with workers at home and workers at the office. Although this isn't a new concept, it won't be a successful one if we don't change the way we've done it in the past. How do we make everyone feel included, engaged, and productive regardless of where they're working? It goes beyond collaboration tools; it requires new leadership approaches, more active collaboration, and intentional efforts to build practices and workflows that work. Attend this panel to hear what it takes.