Support World Live is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Session 302: A MasterClass in IT Metrics

Ben Brennan  (CEO, QSTAC)

Date: Tuesday, November 9

Time: 3:15pm - 4:15pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Maximizing Performance

Session Type: Session

Vault Recording: TBD

Everyone wants to be data-driven…but does it matter which data are doing the driving? The world’s best IT organizations use metrics to measure and achieve success, but so do the world’s worst ones. Your data-driven strategy is only as good as the data that is driving it. Misusing or misunderstanding the data you collect can keep you from the very success you seek. In this metrics MasterClass, Ben Brennan reveals the math, science, and art behind measuring experience and performance. By sharing real-life stories from startups to the Fortune 500, he’ll show you how to think critically, question your assumptions, and measure customer experience like a social scientist.