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Session 303: CX Principles Every Service Desk Should Leverage

Rebecca Roemen  (Manager, CX Solutions & Consulting, Avtex Solutions)

Date: Tuesday, November 9

Time: 3:15pm - 4:15pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Revolutionizing the Customer Experience

Session Type: Session

Vault Recording: TBD

Customer experience (CX) can be an intimidating subject! There are many aspects to consider, and sometimes it's challenging even to get started. This session will demystify the fundamentals of CX and examine the impact of experiences on internal and external customers. We'll explore how to measure the value of CX initiatives and communicate their importance to senior leadership. You'll walk away with an action plan for transforming your customer's journey through your support center.