Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Stephen Paskel (Head of Operations - Chandler Service Delivery, Allstate)
Location: Room 304-305
Date: Wednesday, May 3
Time: 3:45 pm - 4:45 pm
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Pursuing Service Excellence
Session Type: Case Study
Vault Recording: TBD
Audience Level: All
When it comes to the world of professional contact centers, one is never at a loss for data. Massive amounts of data, however, doesn’t necessarily translate to useful reports. In this session, we will review a real-world case study of how a Fortune 100 internal service desk was able to go from having virtually useless to incredibly useful reports…simply by simplifying the process.