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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 304: Reporting That Works: Less Can Be More

Stephen Paskel  (Head of Operations - Chandler Service Delivery, Allstate)

Location: Room 304-305

Date: Wednesday, May 3

Time: 3:45 pm - 4:45 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Pursuing Service Excellence

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

When it comes to the world of professional contact centers, one is never at a loss for data. Massive amounts of data, however, doesn’t necessarily translate to useful reports. In this session, we will review a real-world case study of how a Fortune 100 internal service desk was able to go from having virtually useless to incredibly useful reports…simply by simplifying the process.