Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Stephen Paskel (President, CMIT Solutions of Biltmore)
Location: Grand Ballroom 106/107
Date: Wednesday, May 18
Time: 3:45 pm - 4:45 pm
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track : Pursuing Service Excellence
Session Type: Session
Vault Recording: Video
Audience Level: All
You know what needs to be done...you know what should be done...but can you get the approval to get it done? The most effective business cases are not always delivered by those with the most knowledge or even the most skill. Very often the most effective business cases are delivered by those who understand that they're artists. Artists telling a story that's compelling, moving, and inspiring...and all in five minutes or less. Once you've learned about the dos and don'ts of telling a compelling story, you'll be ready to develop and deliver business cases that motivate your C-suite to take action.