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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 305: Supplier Management: Partnering for Success

Angie Tobin  (Service Manager, Boeing)

Roger Knop  (Operations Lead, Dell)

Location: Grand Ballroom 112

Date: Wednesday, May 18

Time: 3:45 pm - 4:45 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Optimizing the Support Organization, Pursuing Service Excellence

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

In 2011, Boeing selected Dell as their preferred supplier for its enterprise service desk. Join Angie Tobin and Roger Knop to learn how Boeing and Dell overcame the initial challenges of a sourced service desk to establish a successful partnership through shared planning, communication, and investment. Key discussion points will include partnering through challenges, innovating together and sharing best practices for a meaningful partnership.