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Session 306: Maintain IT's Relevance with Service Portfolio Management

Valence Howden  (Principal Director, Info-Tech Research Group Inc.)

Robert Kenneth Weston  (Senior Research Analyst, Info-Tech Research Group)

Date: Tuesday, November 9

Time: 3:15pm - 4:15pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Service portfolio management (SPM) is a strategic practice that has been underutilized in service management, but it's time for that to change. The capability to ensure that the suite of products and service that your organization, and IT specifically, provide enable the goals and outcomes of your organization is critical to ensuring you don't waste resources on low value, unnecessary, or redundant products and services.

This session will cover

  • The value of SPM and the value the practice provides
  • Approaches and challenges to implementing SPM
  • How to integrate your portfolio with other practices in your organization

Make IT the strategic leader it needs to be. Get back to the basics to help your company succeed in producing and delivering valuable services, every single time, in a digital post-pandemic world.