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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 306: Managing Your Flight Deck: Essential Skills for Leading Multiple Teams While Staying on Course

Gregg Gregory  (Speaker, Author, CEO, TeamsRock, LLC)

Date: Wednesday, May 3

Time: 3:45 pm - 4:45 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Exhibitor Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Leading World-Class Teams, Evolving the Customer and Employee Experience

Session Type: Session

Vault Recording: TBD

Audience Level: Intermediate/Advanced

On an aircraft carrier, there are many moving parts. On the bridge of an aircraft carrier, the captain is constantly focusing on all the things that are going on, moving in multiple directions, on the flight deck below. Keeping these working effectively, all the while making sure the ship is on course is an awesome responsibility. In business, keeping everyone on the right course and getting various departments to work effectively together is much the same, and it's not always an easy task.

At the core of every successful organization is effective teamwork between individuals and collaboration among teams. Whereas individuals must work together to become a team, teams then need to collaborate together to create a synergistic force. While it is imperative to recognize how individual difference may challenge any team, the most effective leaders, like the captain of an aircraft carrier must visualize success from a different vantage points all the while understanding how to lead and unite their teams, for smooth sailing and reduced turbulence.

During this interactive session, attendees will learn how to integrate core values throughout their organizations and chart a course to meet their destination on time and under budget, with powerful synergy and collaboration at every level.