Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Marie DiRuzza (Director, Campus Technology & Media Services, Mount Holyoke College)
Christopher Chagnon (ITSM Architect, Worcester Polytechnic Institute)
Location: Grand Ballroom 121
Date: Wednesday, May 18
Time: 3:45 pm - 4:45 pm
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track : Leading World-Class Teams, Revolutionizing the Customer Experience
Session Type: Session
Vault Recording: TBD
Audience Level: Fundamental
Diversity, equity, and inclusion (DEI) are more than just buzzwords you hear in a company meeting or see plastered on an HR website. The value of DEI extends throughout your entire company, including IT. In this session, we provide a primer on DEI in service and support and explain why it matters for IT.
Attendees will learn why: