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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 307: Diversity, Equity, and Inclusion: IT Matters!

Marie DiRuzza  (Director, Campus Technology & Media Services, Mount Holyoke College)

Christopher Chagnon  (ITSM Architect, Worcester Polytechnic Institute)

Location: Grand Ballroom 121

Date: Wednesday, May 18

Time: 3:45 pm - 4:45 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Leading World-Class Teams, Revolutionizing the Customer Experience

Session Type: Session

Vault Recording: TBD

Audience Level: Fundamental

Diversity, equity, and inclusion (DEI) are more than just buzzwords you hear in a company meeting or see plastered on an HR website. The value of DEI extends throughout your entire company, including IT. In this session, we provide a primer on DEI in service and support and explain why it matters for IT.

Takeaway

Attendees will learn why:

  • Diversity Matters
  • Inclusion Matters
  • Language Matters
  • Pronouns Matter
  • Chosen Names Matter
  • Allyship Matters