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Session 307: Want Real ESM? Start with VSM!

Doug Tedder  (Principal, Tedder Consulting LLC)

Date: Tuesday, November 9

Time: 3:15pm - 4:15pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Frameworks & Methodologies

Session Type: Session

Vault Recording: TBD

An effective enterprise service management (ESM) implementation can improve efficiency and effectiveness, enable organizational agility, break down silo mentality, and power business strategy. As organizations continue to increase the use of technology for business success, adopting ESM just makes sense.

Some organizations try to begin their ESM implementations by pushing their ITSM processes into the organization. Other organizations attempt ESM by extending current ITSM tools into the organization, or investing in add-on software modules developed specifically for particular business functions, like facilities or HR. But neither of these approaches result in true success with ESM, leaving leaders frustrated when they don’t achieve expected results. Where did things go wrong?

Every successful journey begins with a well-planned and understood roadmap. For success on the ESM journey, value stream mapping (VSM) establishes a well-planned and understood route. But what is a value stream map? Who needs to be involved in creating one? And how should organizations use VSM to achieve real ESM success? Join this engaging and practical discussion for using VSM to achieve real ESM!