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Session 401: Grandpa's Pool Game: Everything You Need to Know About the Outcome of Conflict

Deborah Monroe  (HDI Business Associate and CEO, Ignite Achievements Int'l)

Location: Room 350-351

Date: Thursday, May 4

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Evolving the Customer and Employee Experience, Leading World-Class Teams

Session Type: Session

Vault Recording: TBD

Audience Level: All

It's a little-known fact about pool that there's only one move a person can make. Most of us don't know what it is, but it's imperative to understand it. The same is true when we're dealing with conflict. Most of us shy away from conflict, but understanding the inputs and outcomes of conflict can make managing it so much more palatable. In this session, Deborah Monroe will explain why most people act the way they do and how to cope with conflict when it arises. She'll also let you in on that game-winning move and help you understand how to appropriate it for yourself when conflict arises in your team or elsewhere.