Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Roy Atkinson (CEO, Clifton Butterfield, LLC)
Rae Ann Bruno (President, Business Solutions Training, Inc.)
Doug Tedder (Principal, Tedder Consulting LLC)
Greg Sanker (Owner, ITSM Transition)
Vicki Rogers (Senior Change Manager, Georgia Institute of Technology)
Location: Grand Ballroom 111
Date: Thursday, May 19
Time: 10:15 am - 11:15 am
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track : Optimizing the Support Organization
Session Type: Panel Discussion
Vault Recording: TBD
Audience Level: All
Automation is on almost every organization’s agenda. The need for speed, the changing work environment, and ever-present budget constraints are pushing the moves toward robotic process automation (RPA) and other forms of automation toe the top of the prioritization pile. This discussion, featuring four experienced leaders from around the industry, will generate practical takeaways on these topics and more: