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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 401: Optimize Before You Automate: Why and How

Roy Atkinson  (CEO, Clifton Butterfield, LLC)

Rae Ann Bruno  (President, Business Solutions Training, Inc.)

Doug Tedder  (Principal, Tedder Consulting LLC)

Greg Sanker  (Owner, ITSM Transition)

Vicki Rogers  (Senior Change Manager, Georgia Institute of Technology)

Location: Grand Ballroom 111

Date: Thursday, May 19

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Optimizing the Support Organization

Session Type: Panel Discussion

Vault Recording: TBD

Audience Level: All

Automation is on almost every organization’s agenda. The need for speed, the changing work environment, and ever-present budget constraints are pushing the moves toward robotic process automation (RPA) and other forms of automation toe the top of the prioritization pile. This discussion, featuring four experienced leaders from around the industry, will generate practical takeaways on these topics and more:

  • The importance of optimizing support and service management before automating
  • Where to look for optimization opportunities
  • How to get and maintain support for your initiatives

Come with your questions and get some answers!