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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 402: Desktop Support in a Hybrid Workforce Environment

Anna McBride  (Manager, Enterprise Support, CDW)

Location: Grand Ballroom 109/110

Date: Thursday, May 19

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Pursuing Service Excellence, Maximizing People, Culture, and Performance

Session Type: Case Study

Vault Recording: TBD

Over the past two years, IT has undergone a forced evolution as remote workforce environments have rapidly become the norm; according to a recent Omdia study, just 32% of employees are expected to work in the office full-time. For organizations like CDW, agility is at the center of meeting enterprise demands for new remote workplaces. Company demands have increased the need for video collaboration and software upgrades, budget realignment to accommodate remote work and work-from-home equipment needs, and employee utilization assessments. All of this depends on strong desktop support teams that have developed the capability to provide a new sense of service delivery that expands beyond traditional IT support. Attend this session to learn how CDW has transformed desktop support to meet the needs of diverse and dispersed hybrid workforce.