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Session 403: The Transformation of Desktop Support and the Customer Experience

Rae Ann Bruno  (Owner, Business Solutions Training)

Date: Wednesday, November 10

Time: 10:15am - 11:15am

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Revolutionizing the Customer Experience

Session Type: Session

Vault Recording: TBD

Throughout 2020, desktop support was key to the transformation of support, remote work, and customer success. Traditionally face-to-face teams, desktop support pros had to rethink and reengineer the way they worked and provided support. Through improved communication, swarming, changed protocols, increased automation and optimization, desktop support has been forever changed. Attend this session to learn how these changes impacted the customer experience and how you can continually evolve and improve desktop support from where you are today.