Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Leslie O'Flahavan (Principal, E-WRITE)
Location: Grand Ballroom 113
Date: Thursday, May 19
Time: 10:15 am - 11:15 am
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track : Maximizing People, Culture, and Performance, Optimizing the Support Organization
Session Type: Session
Vault Recording: TBD
Audience Level: All
Most tech support pros love the "tech" part of their job, like the "support" part of their job, and merely tolerate (or actively dislike) the "writing" part of their job. But as deskside, walk-up, and phone support diminishes, written channels of support increase. Today's tech support professionals need to be prepared to write a lot. And they have to be good at some kinds of writing they never thought they'd need.
In this session, we'll cover five the writing skills tech support pros never thought they'd need:
In this interactive session, participants will: