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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 405: Diversity, Equity, and Inclusion: Trends, Challenges, and Priorities for Leaders

Maria DiRuzza  (Director, Campus Technology and Media Support, Mount Holyoke College)

Monica Morrison  (Director, IT Delivery, Marriott International)

Angee Phong  (Global Head IT Service Desk, SS&C Technologies)

Vicki Rogers  (Sr. Service Delivery Manager, Georgia Institute of Technology)

Location: Premier Ballroom 318

Date: Thursday, May 4

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Evolving the Customer and Employee Experience, Leading World-Class Teams

Session Type: Session

Vault Recording: TBD

Audience Level: All

HDI is bringing leaders together from across the industry to define, discuss, and debate the role of diversity, equity, and inclusion in IT broadly and technical support specifically. DEI is more than just championing women or minorities in the workplace, but a failure to truly understand what it means and what it can do has led to a decline in investment in DEI initiatives heading into 2023, according to recent research from Glassdoor.

Led by four leaders from the higher education, financial services, and hospitality industries, join your peers for a panel discussion on:

  • Defining DEI – what it is and what it isn’t
  • Identifying trends, priorities, and challenges in DEI
  • Sharing experiences, challenges, and solutions to common problems associated with DEI

* All session attendees should be prepared to participate in open, transparent conversation about a range of topics related to diversity, equity, and inclusion.