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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 405: Taking Change Control from Zero to Sixty

Mitch Bryant  (IS Ops Manager, Norton Healthcare)

Date: Thursday, May 4

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Exhibitor Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Modernizing Service Management, Pursuing Service Excellence

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

The pace of business is showing no signs of slowing down, which is why organizational development and change control are more essential than ever before. We all know that the primary objective of change control is to enable beneficial changes with minimum disruption to IT services that support the business. The challenge is how you go from zero to sixty and create a robust, successful change management policy and practice. Where do you start? How to you get leadership buy-in? How do you prepare yourself for speed bumps and road blocks? How do you overcome those challenges and provide a solid service? Norton Healthcare's team has made that journey, so come and learn from our successes and challenges.