Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Mitch Bryant (IS Ops Manager, ITSM, Norton Healthcare)
Location: Grand Ballroom 112
Date: Thursday, May 19
Time: 10:15 am - 11:15 am
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track : Modernizing Service Management, Pursuing Service Excellence
Session Type: Case Study
Vault Recording: TBD
Audience Level: All
Do you ever watch the house-flipping shows on TV and think, "What did they get themselves into"? Replacing your old ITSM tool is a lot like buying a house, taking it down to the studs, and then building an entire new house from scratch. Learn how Norton Healthcare "flipped" our ITSM house and delivered an entire new system that brought us new features and services that were impossible with our old tool. Room by room, we transformed everything. If you're looking ahead to y our own ITSM tool implementation, attend this session to learn from the lessons we learned.
Attendees will gain a deeper understanding of: