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Session 406: Digital Transformation: Everything You Wish You'd Known Before You Started

David Cannon  (EVP, nfiniti3)

Location: Seminole

Date: Wednesday, November 10

Time: 10:15am - 11:15am

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Digital transformation is a big deal. It can be the difference between staying in business or fading into obscurity. It creates opportunities to do things better, or to do new and exciting things. But it’s never as easy as the adverts make it seem. Over the past five years, David Cannon has been studying digital transformation projects, specifically looking at what makes the difference between those that succeed and those that fail. He found the usual suspects – executive support, communication, funding, organizational change management, etc. – but he also found something else. Digital transformation programs simply are different. In this presentation, David Cannon will illuminate three important factors that most teams don't anticipate and explain how to make sure they don't derail your digital transformation program.