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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 406: The Death Star Wasn't Built in a Day: Leadership Lessons from "Star Wars"

Tom Wilk  (Manager, IT Engineering and Infrastructure, 84 Lumber)

Location: Grand Ballroom 121

Date: Thursday, May 19

Time: 10:15 am - 11:15 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Leading World-Class Teams, Maximizing People, Culture, and Performance

Session Type: Session

Vault Recording: TBD

Audience Level: All

“Some are born great, some achieve greatness, and some have greatness thrust upon them.” – Shakespeare
"Do...or do not. There is no try." – Yoda

We don’t always get the choice to become a leader; when the opportunity presents itself, leadership can be thrust upon us. Defining your leadership style can be a daunting exercise, and figuring out the styles of those around you is like trying to traverse the pod races on Tatooine. Through the lens of Star Wars, Tom Wilk will define common leadership styles and share best practices that will help you become the best leader possible. Even if you aren't a leader yet, you'll walk away with skills to guide and grow your team.