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Session 407: ITIL4 and the Service Management of the Future

Phyllis Drucker  (Senior Consultant, Cognizant)

Date: Wednesday, November 10

Time: 10:15am - 11:15am

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Track: Frameworks & Methodologies

Session Type: Session

Vault Recording: TBD

It's a brave new digital world: the way IT provides services must continue to evolve to support new demands, and the shape of service management must shift, particularly as frameworks like ITIL4 mature. This session looks at the ways in which ITIL4 principles can help you design your service management needs with future innovation in mind. We'll also consider the way ITIL4 engages with other frameworks, along with the concepts of VUCA and high-velocity IT, all of which will help you develop an agile approach to addressing your organization's strategic needs.