Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Matt Beran (Product Specialist, InvGate)
Location: Room 304-305
Date: Thursday, May 4
Time: 10:15 am - 11:15 am
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Modernizing Service Management, Evolving the Customer and Employee Experience
Session Type: Session
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
Value stream mapping, customer journeys, service blueprints and procedural documentation have been en vogue for decades. Although BPMN and UML are great standards, they only apply to very specific needs. The modern collaborator requires diverse tools to understand and visualize work in order to identify the opportunities and gaps to be found within our value streams, processes and other methods of delivering value and revenue.
This breakout will focus on the tools, techniques and experiences that modern teams are leveraging to build better experiences, products and services.