Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Kenneth E Wendle (Author, Consultant, Facilitator, Edify ITSM)
Location: Grand Ballroom 122
Date: Thursday, May 19
Time: 10:15 am - 11:15 am
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track : Pursuing Service Excellence, Optimizing the Support Organization
Session Type: Session
Vault Recording: TBD
Audience Level: Intermediate
"What do we want?" "VALUE!" "When do we want it?" "NOW!"
The first of the ITIL4 Guiding Principles is "focus on value." Value is a common thread shared by almost every best practice or methodology, from ITIL to Lean to DevOps. Understanding, focusing on, and improving its value ultimately is the most important thing any service organization can do. Fundamentally, service optimization is value optimization. In this session, learn about the importance of a compelling value vision, the role of alignment, the power of leverage, how to discover and capitalize on uniqueness, and how to unleash value through effective execution. Ken Wendle's back-to-basics model will help you maximize your organization's value.