Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Rae Ann Bruno (President, Business Solutions Training, INc.)
Date: Thursday, May 4
Time: 11:30 am - 12:30 pm
Track : Evolving the Customer and Employee Experience, Leading World-Class Teams
Session Type: Session
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
Providing a positive employee experience and focusing on employee well-being are key focus areas in today's new world of work. More than that, they're critical to a company's success. Yet incorporating these words into mission statements and meetings or distributing employee satisfaction surveys won't magically create a healthy, happy, and productive work environment. In fact, these limited efforts can have the opposite effect – companies could lose top talent and leaders might not be able to engage their teams to grow and succeed.
It's important to recognize how employee expectations have changed. They want to have choices about when and where they work. At the same time, they want to have the same sense of connectedness and community that they had when in the office. As a result, companies are faced with the challenges of: