Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Jeffrey Tefertiller (Founder and Executive Consultant, Service Management Leadership)
Location: Grand Ballroom 111
Date: Thursday, May 19
Time: 11:35 am - 12:35 pm
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track : Modernizing Service Management
Session Type: Session
Vault Recording: TBD
Audience Level: Fundamental
Moving to ITIL4 isn't easy. The devil's in the details and success is the result of intentional execution. Moreover, every organization is unique, and every organization requires a unique plan. Grab your lunch and join Jeffrey Tefertiller to learn all about ITIL4 and what you need to be successful. He'll explain why your previous ITIL/ITSM initiatives may have fallen short, how to draft a strategy for your organization, how to leverage strategy and tactics, and, most importantly, how to avoid common obstacles and pitfalls.