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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 502: Practice Squad to Starters: Developing Future Professionals for your Team

DeAndrea Norris  (Assistant Group Supervisor, Johns Hopkins University Applied Physics Laboratory)

Location: Room 353-354

Date: Thursday, May 4

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Evolving the Customer and Employee Experience, Optimizing the Support Organization

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

Recruiting good talent in a highly competitive job market is difficult. Not to mention, finding good talent with leadership experience is just as challenging. Determining if someone has the right skill set, meshes well with the team and represents the values of the organization are all important in hiring the best candidate. With expected turnover, the stress of resume reviewing and constant interviewing is a given. Wouldn’t it be great if we could augment our recruiting needs by developing existing raw talent?

In this interactive session, join me as I share how the Johns Hopkins University Applied Physics Laboratory is utilizing unique and non-traditional methods to find and develop talent. You’ll walk away with vital information for how to develop your staff beyond just the technical, giving them the necessary professional habits and people skills to become successful leaders in your organization.