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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 502: From High School to High Performer: The Path to Success

DeAndrea Norris  (Assistant Group Supervisor, Johns Hopkins University Applied Physics Laboratory)

Date: Thursday, May 4

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Exhibitor Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Evolving the Customer and Employee Experience, Optimizing the Support Organization

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

Recruiting good talent in a highly competitive job market is difficult; the pressure to find rock stars adds another layer of complexity. Does a candidate have the right skill set? Do they mesh well with the team? Do they embody the organization's values? With the high rate of turnover in our industry, we're constantly reviewing resumes and interviewing, asking these questions over and over. Wouldn't it be great if we could make new talent?

In this interactive session, DeAndrea Norris will share how the Johns Hopkins Applied Physics Laboratory is utilizing nontraditional methods to find and develop talent. Walk away with vital information for how to develop your new hires' and interns' technical and professional skills and help to help them build a successful career -- and help your organization staff for long-term success.