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Session 502: Maximizing Performance: “The New Normal” for Desktop Support

Dian Survance  (IT Supervisor, Advocate Aurora Health)

Maggie Guare  (HIT Service Desk Supervisor , Advocate Aurora Health)

Tom Wilk  (IT Manager, Carnegie Mellon University)

Jean Clark  (IT Manager, Enterprise Services , Gainesville Regional Utilities)

Date: Wednesday, November 10

Time: 11:35am - 12:35pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Maximizing Performance

Session Type: Panel Discussion

Vault Recording: TBD

Over the past 18 months we have seen a drastic shift in the way our desktop support has had to adjust in order to serve our customers. In this enlightening session, a panel of experienced practitioners will explore how things have morphed into how we deliver desktop support today, and what that means for the future. Bring your questions for this interactive discussion with those that are living in the desktop support world and learn how they are navigating the hybrid/remote environments.