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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 506: How to Prioritize All Your Priorities

Brian Miller  (Sr IT Director, Dixon Valve)

Location: Chairmans Ballroom 370

Date: Thursday, May 4

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Leading World-Class Teams, Optimizing the Support Organization

Session Type: Case Study

Vault Recording: TBD

Audience Level: Intermediate/Advanced

Service management is a fast-paced environment, with priorities changing daily. It can feel like being tuck in a tornado or on an endlessly spinning hamster wheel. How do you get out of the tactical, operational grind and focus on strategic initiatives that will help provide value to the business? Where do you start? If everything is urgent, what do you tackle first? How do we work ON the business instead of IN the business?

The solution? Slow down. Take time to plan, review, organize, and list out all your enhancement requests, wish lists, projects, to-dos. Then, put those priorities under a microscope and start flipping through new lenses. By slowing down and taking your time, you'll gain a different perspective on your workload and learn how to focus down on the most meaningful, valuable initiatives.