Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
LeRoy Bray (Regional Lead, Medicus IT)
Location: Grand Ballroom 121
Date: Thursday, May 19
Time: 11:35 am - 12:35 pm
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track : Pursuing Service Excellence, Modernizing Service Management
Session Type: Case Study
Vault Recording: TBD
Audience Level: All
MSP clients need their equipment and systems to work. They want to just push play and get down to business. Building a positive relationship between your MSP and your clients is critical to success in this endeavor. In this session, we'll talk about how your technical support team can strengthen these relationships. We'll talk about things we should always say and things we should never say. Both sides should win -- the MSP should be confident they're delivering valued service, and clients should be equally confident in the investment they've made in their MSP. Walk away from this session with tips and action items for building and strengthening a mutually beneficial relationship with your MSPs.