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Session 506: Still Innovating in ITSM: An Ever-Madder Scientist's Perspectives on Continual Process Improvement

Chris Chagnon  (ITSM Architect, Worcester Polytechnic Institute (WPI))

Location: Poinciana

Date: Wednesday, November 10

Time: 11:35am - 12:35pm

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Modernizing Service Management, Pursuing Service Excellence

Session Type: Session

Vault Recording: TBD

Audience Level: All

ITSM still got you down? Are you still tired of the same old day-to-day tickets in a tickets-out lifestyle? What if there were a way to keep up with the daily ticket grind but also push boundaries and reinvigorate your passion for ITSM? This session covers how you can use innovation and design-thinking techniques to push the boundaries of your ITSM systems and processes and drive continual service improvement through the use of out-there and outside-the-box ideas. This rapid-fire session will showcase dozens of ideas that push ITSM to the next level through the use of design and technology, including AI, machine learning, IoT, and more. Attendees will walkaway with a framework for innovation, as well as ideas and information for executing dozens of innovative ideas in their own environments.