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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 507: Level Up: How Streamers and Gaming Can Change ITSM

Christopher Chagnon  (ITSM Architect, Worcester Polytechnic Institute (WPI))

Location: Grand Ballroom 122

Date: Thursday, May 19

Time: 11:35 am - 12:35 pm

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: All

We've talked about gamification in IT, but what about gaming itself? From streamers to online gaming, what can we take from the world of gaming and apply to ITSM to change the way we provide services and support? In this session. Chris Chagnon presents real-world examples, borrowed from the world of video games, streaming, and the next generation, to take our existing ITSM practices to the next level. Walk away from this session with implementable and practical ideas that can help upgrade your services, support methods, meetings, and online portals.