Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Rocky McGuire (Experience Manager, Unisys)
Date: Thursday, May 4
Time: 11:30 am - 12:30 pm
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Leading World-Class Teams, Evolving the Customer and Employee Experience
Session Type: Session
Vault Recording: TBD
Audience Level: All
As a leader who's worked in numerous roles, from service desk agent to experience manager, Rocky McGuire has seen teams of all sizes in all morale states. We have a more diverse workforce than ever before, with technology that's changing faster than ever before, in a time when experience matters to our employees and customers more than ever before. It's critical that we have thriving teams – and embrace servant leadership.
Leaders are serving in a world with more emerging technology, evolving tools, and greater pressure to resolve problems quicker. How does a leader ensure their team finds meaning in the madness? How do we support our teams and take steps to help our most valuable resources -- our people -- thrive? In this session, we'll look at best practices in servant leadership, discuss challenges and obstacles that often create defeated teams and explore approaches to help change the dynamic from simly surviving - to thriving. We will talk about why people matter, why purposes matters, and why persistence matters and how those 3 things truly impact us as leaders.