CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 507: The Heart in the Art of Leadership: How to Help a Surviving Team Thrive Through Servant Leadership

Rocky McGuire  (Experience Manager, Unisys)

Location: Chairmans Ballroom 363

Date: Thursday, May 4

Time: 11:30 am - 12:30 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Leading World-Class Teams, Evolving the Customer and Employee Experience

Session Type: Session

Vault Recording: TBD

Audience Level: All

As a leader who's worked in numerous roles, from service desk agent to experience manager, Rocky McGuire has seen teams of all sizes in all morale states. We have a more diverse workforce than ever before, with technology that's changing faster than ever before, in a time when experience matters to our employees and customers more than ever before. It's critical that we have thriving teams – and embrace servant leadership.

Leaders are serving in a world with more emerging technology, evolving tools, and greater pressure to resolve problems quicker. How does a leader ensure their team finds meaning in the madness? How do we support our teams and take steps to help our most valuable resources -- our people -- thrive? In this session, we'll look at best practices in servant leadership, discuss challenges and obstacles that often create defeated teams and explore approaches to help change the dynamic from simly surviving - to thriving. We will talk about why people matter, why purposes matters, and why persistence matters and how those 3 things truly impact us as leaders.