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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 601: Navigating the Total Experience Ecosystem to Delight Your Customers, Employees, and Stakeholders

Jason Wischer  (Founder, 1WISCH)

Kristi Lawrence  (District President, Tyler Technologies)

Location: Room 350-351

Date: Thursday, May 4

Time: 4:15 pm - 5:15 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Evolving the Customer and Employee Experience, Modernizing Service Management

Session Type: Session

Vault Recording: TBD

Audience Level: All

Does your organization have formal programs in place to measure things like customer satisfaction, customer effort, and employee satisfaction? Can you connect the insights available from each of these measurements and work to improve the total experience for all stakeholders involved?

True success isn't achievable until all stakeholders are satisfied and realize value from the organization. That is where the total experience comes in. In this panel discussion, our panel of experts will consider some of the critical success factors that impact the total experience, including customer interaction, customer advocacy, employee engagement, employee satisfaction, and overall participation and loyalty. Learn how to pull the right levers to maximize the total experience in your organization.