Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.
Click on session titles for full session descriptions. All times noted are in PT.
Nate Brown (Senior Director, CX, Arise Virtual Solutions)
Location: Grand Ballroom 121
Date: Thursday, May 19
Time: 4:15 pm - 5:15 pm
Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!
Track : Revolutionizing the Customer Experience
Session Type: Panel Discussion
Vault Recording: TBD
Our practitioner is seeking the perfect CX metric! Do you have what it takes to win "The CX Dating Game"?
Join our host Nate Brown and a star-studded panel for this fun take on a very real dilemma: which metric(s) belong on my CX dashboard? Representing leading metrics, such as Customer Sentiment, NPS, Customer Engagement Score, and Customer Effort Score, our panelists will answer a variety of questions from our live audience as well as our practitioner. We promise to entertain and educate in this unique session designed for experience professionals of all types.
You'll learn about: