As leaders, it can be a struggle to maintain daily operations and resolve problems to clear the way to make our teams, our service and our companies better. Creating a culture of improvement is the only path forward, a path on which team members are willing to extend themselves to incremental improvement that adds up over time.

It's evolution, not revolution, that creates real change. In this session, Steve Evans will explain the difference between the Operations Engine and the Innovation Engine. He'll provide field-tested tools and tricks tame target-rich environments, identify, plan, and gain support for improvement efforts, plan for the future and future-proof the plan, and maintain focus on the never-ending journey of prioritization. Once you learn how to build a culture of continuous improvement, service management will be your strategic secret weapon.