Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Vicki Rogers (Senior Service Delivery Manager, Georgia Institute of Technology)
Location: Room 301-302
Date: Thursday, May 4
Time: 4:15 pm - 5:15 pm
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Modernizing Service Management, Pursuing Service Excellence
Session Type: Case Study
Vault Recording: TBD
Audience Level: Fundamental/Intermediate
Georgia Tech is well into its ITSM journey; we continue to drive for continuous improvement and we're learning as we go. But, as a leading engineering school, we do love a good problem and might even be guilty of making things harder than they have to be.
Occam's Razor is the problem-solving principle that "entities should not be multiplied beyond necessity." What does that mean? It means that, presented with competing theories or explanations, the simpler one is preferred. How does Occam's Razor apply to ITSM? In this session, Vicki Rogers will explain how IT organizations can drive towards excellence while keeping it simple. Learn about Georgia Tech's ITSM journey and the lessons they've learned, and share your own stories and experiences to learn more together.