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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 606: Dugger Wilkin: People Person Paper People

Doug Rabold  (Chief Experience Officer, Bold Ray Consulting)

Greg Sanker  (HDI Business Associate and Owner, ITSMTransition)

Location: Chairmans Ballroom 370

Date: Thursday, May 4

Time: 4:15 pm - 5:15 pm

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Leading World-Class Teams, Evolving the Customer and Employee Experience

Session Type: Session

Vault Recording: TBD

Audience Level: Fundamental/Intermediate

Leading people can be challenging at the best of times, and providing a great employee experience when you feel like your team is the cast of characters from "The Office" can be flat out overwhelming.

"And I knew exactly what to do. But in a much more real sense, I had no idea what to do." Michael Scott, "The Office"

"The Office" is a mockumentary that depicts the everyday work lives of office employees by overdramatizing their characteristics. Join Doug Rabold and Tom Wilk as they compare characters from "The Office" to real everyday employees and share tips for engaging with characteristics that can challenge your temper and patience. Learn how emotional intelligence can have a positive impact on your leadership style, how to identify individual characteristics, how to lead a diverse team, and how to respond when faced with challenging behaviors (and keep yourself out of HR's crosshairs).