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SupportWorld Live Schedule 2024

HDI's SupportWorld Live provides inspirational sessions that matter to you, with high-quality speakers and more practitioner-led case studies than ever, this conference is sure to educate and inspire you.

You can find specific sessions by checking the conference tracks and/or conference pass types on the left hand side below. Check back frequently, information is added weekly! Click on session titles for full session descriptions. All times noted are in MST.

Session 701: Activating Your Decoder Ring: Translating Tech Jargon into Meaningful Business Communications

Nancy Robinson  (IT Field Services Supervisor, Health First, Inc.)

Date: Thursday, May 2

Time: 9:00 am - 10:00 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Standard Conference Pass, VIP Access Conference Pass - Get your pass now!

Track : Optimizing the Support Organization

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

In this session, we'll explore how to bridge the gap between IT jargon and effective business dialogue, empowering you to communicate more efficiently so that the business can make more informed decisions and drive successful outcomes. Nancy Robinson will share essential tools and strategies for decoding complex technical language and translating it into clear and meaningful business communications. Join us to activate your decoder ring and unlock the potential of seamless communication between the technical and business worlds.


Feel empowered to facilitate productive discussions and collaborations between IT and business teams.

Receive actionable strategies and tips for immediate implementation in your workplace.

Begin acquiring the skills needed to transform tech speak into clear, concise, and meaningful messages for non-technical audiences.