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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 701: IT Interns: The Future of Smarter Service

Adam Hohbein  (IT Support Center Manager, Ameritas)

Location: Room 350-351

Date: Friday, May 5

Time: 9:00 am - 10:00 am

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Evolving the Customer and Employee Experience, Leading World-Class Teams

Session Type: Case Study

Vault Recording: TBD

Audience Level: All

Interns are essential to delivering smarter service. An IT internship is a great opportunity for someone starting a career in the IT industry, as well as a great opportunity for a business to develop the future of IT. Join Adam Hohbein to learn how the IT Support Center at Ameritas builds a lasting relationship with their IT Interns to continually improve their environment as well as develop individuals for the future of IT. Learn how you can empower your interns to do more than just the basics, develop them to succeed within or outside of your organization, and build lasting relationships that benefit both the intern and the business. Interns are our future, and as leaders, we have just as much to learn from our interns as we have to teach them.