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Session 702: Igniting Employee Engagement and Boosting Agent Retention

Christopher Mulligan  (CEO, TalentKeepers)

Date: Thursday, November 11

Time: 9:00am - 10:00am

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Maximizing Performance

Session Type: Session

Vault Recording: TBD

Research shows that when you improve employee engagement and retention, it's a rising tide that elevates many other key business metrics. Engaged employees bring the commitment, energy, and desire to excel that deliver the meaningful experiences that customers demand.

In this session, discover innovative strategies for creating a culture where high performance, team work, and empowering leaders energize the people around them. We'll cover how employee engagement affects key operational performance metrics, including NPS, call quality, first contact resolution, customer satisfaction, revenue, and other KPIs. Learn how improving engagement results in higher retention, what you should do in the first 90 days to optimize retention, and how you can leverage your frontline leaders in your engagement efforts.