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SupportWorld Live

Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.

Session 702: Keeping Your Team Engaged in a Virtual World

Sandy Confer  (IT Support Specialist and Operations Coordinator, Pennsylvania State University)

Location: Room 353-354

Date: Friday, May 5

Time: 9:00 am - 10:00 am

Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass

Track : Evolving the Customer and Employee Experience

Session Type: Case Study

Vault Recording: TBD

Audience Level: Fundamental

Are you struggling to keep morale up within your team? Do you feel your staff are becoming disconnected? Join Sandy Confer for tips on how our 24x7 operation at the Penn State IT Service Desk has tackled these issues since moving to a fully remote environment. In this interactive session, we will discuss the pros and cons of having staff working in-person, hybrid, and remote, and Sandy will share strategies that have worked for her organization. We will have discussions around what has and hasn’t worked in your organizations, and we’ll talk about the return on the investment in having a well-engaged team not only for service support but also for individual support.