Covering the full spectrum of topics impacting the service and support industry and its people, SupportWorld Live gives you a week's worth of content - surrounded by a vibrant, welcoming community - to solely focus on delivering smarter service and better business outcomes.
Sandy Confer (IT Support Specialist and Operations Coordinator, Pennsylvania State University)
Location: Room 353-354
Date: Friday, May 5
Time: 9:00 am - 10:00 am
Pass Type: 2-day Training + Standard Conference, 2-day Training + Standard Executive Connections Conference Pass, 3-day Training + Standard Conference, 3-day Training + Standard Executive Connections Conference Pass, Premium Conference Pass, Premium Executive Connections Conference Pass, Standard Conference Pass, Standard Executive Connections Conference Pass
Track : Evolving the Customer and Employee Experience
Session Type: Case Study
Vault Recording: TBD
Audience Level: Fundamental
Are you struggling to keep morale up within your team? Do you feel your staff are becoming disconnected? Join Sandy Confer for tips on how our 24x7 operation at the Penn State IT Service Desk has tackled these issues since moving to a fully remote environment. In this interactive session, we will discuss the pros and cons of having staff working in-person, hybrid, and remote, and Sandy will share strategies that have worked for her organization. We will have discussions around what has and hasn’t worked in your organizations, and we’ll talk about the return on the investment in having a well-engaged team not only for service support but also for individual support.