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SupportWorld Live - Schedule Viewer

Covering critical topics across the entire service and support industry and serving the full range of professional needs (from senior management through to the frontline), SupportWorld Live gives you several days in a welcoming, energetic community to focus solely on delivering smarter service and better business outcomes.

Click on session titles for full session descriptions. All times noted are in PT.

Session 702: The Customer Experience Cram Session

Nate Brown  (Senior Director, CX, Arise Virtual Solutions)

Location: Grand Ballroom 123

Date: Friday, May 20

Time: 9:00 am - 10:00 am

Pass Type: 2-day Training + Standard Conference Pass, 3-day Training + Standard Conference Pass, Premium Conference Pass, Standard Conference Pass - Get your pass now!

Track : Revolutionizing the Customer Experience

Session Type: Session

Vault Recording: TBD

Audience Level: All

CX work is hard. This session is specifically designed to infuse you with new energy and knowledge to overcome even the most stubborn challenges. Join Nate Brown as he moves at an accelerated pace to cover the top reasons CX initiatives fail and the absolute best ways to conquer them. From a lack of buy-in to difficulty proving ROI to trouble extending the work across multiple business functions, we're going to cram it in and learn:
  • Why CX initiatives stall out
  • Proven methods and stories that will help CX leaders to overcome these challenges
  • Fresh perspectives to energize you and provide a roadmap for CX transformation in 2022 and beyond