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Session 703: How I Built This: A Resilient CX Strategy

Justin Robbins  (Chief Evangelist, CX Effect)

Brian Weber  (Director of Customer Operations, LawnStarter)

Date: Thursday, November 11

Time: 9:00am - 10:00am

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Revolutionizing the Customer Experience, Pursuing Service Excellence

Session Type: Session

Vault Recording: TBD

Audience Level: All

If there's one thing that organizations learned over the past year, it's the critical importance of building a resilient customer experience (CX) strategy. From making tough decisions about infrastructure to navigating security complexities, many CX leaders discovered their vulnerabilities and were forced to forever change the way they thought about doing work. In this interactive panel, you'll hear the first-hand lessons learned by senior CX leaders and discover how they're rethinking CX strategy to strengthen their teams' resilience, for whatever lays ahead.