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Session 703: Transforming the VIP Experience: The Role of the Executive Support Team

Justin Menapace  (Executive Support Specialist, Chan Zuckerberg Initiative)

Date: Thursday, November 11

Time: 9:00am - 10:00am

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Revolutionizing the Customer Experience

Session Type: Case Study

Vault Recording: TBD

Audience Level: Intermediate

How does your organization provide support for your CEO, senior executives, and their executive assistants? Do they contact you directly every time there's a problem, requiring you to drop everything you are doing? Do their complaints find their way to the CTO, creating larger problems later? In this session, you'll learn how to build and run an effective executive support team, regardless of your organization's size, that will transform the VIP experience.