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Session 705: Infusing Your Team with Loyalty and Resilience

Nate Brown  (Chief Experience Officer, Officium Labs)

Date: Thursday, November 11

Time: 9:00am - 10:00am

Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!

Track: Pursuing Service Excellence, Optimizing the Support Organization

Session Type: Session

Vault Recording: TBD

Audience Level: All

"Our strength will come not from the sharpness of our spears, but from our willingness to offer others the protection of our shields." – Simon Sinek

The data has confirmed what many of the best people leaders have known for years: peer-to-peer relationships are the most critical component of the employee experience. When it comes to loyalty, retention, team performance, and overlap into CX, there's nothing more important. So how do we create an environment in which healthy relationships can grow? Learn how Nate Brown has been using creative techniques to foster exceptional peer-to-peer relationships across multiple complex teams.

  • Creating a robust "Voice of Employee" channel
  • Leveraging various self-awareness techniques to promote trust and positive vulnerability
  • Wielding the right types of motivators to dismantle unhealthy competition and bring employees together toward shared success