Nate Brown (Chief Experience Officer, Officium Labs)
Date: Thursday, November 11
Time: 9:00am - 10:00am
Pass Type: 2-day Training + Standard Conference, 3-day Training + Standard Conference, Premium Conference, Standard Conference - Get your pass now!
Track: Pursuing Service Excellence, Optimizing the Support Organization
Session Type: Session
Vault Recording: TBD
Audience Level: All
"Our strength will come not from the sharpness of our spears, but from our willingness to offer others the protection of our shields." – Simon Sinek
The data has confirmed what many of the best people leaders have known for years: peer-to-peer relationships are the most critical component of the employee experience. When it comes to loyalty, retention, team performance, and overlap into CX, there's nothing more important. So how do we create an environment in which healthy relationships can grow? Learn how Nate Brown has been using creative techniques to foster exceptional peer-to-peer relationships across multiple complex teams.